Refund policy

We want you to love your Crockit handles as much as we do.
If something isn’t quite right, eligible items may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging when possible
• Returns must be received within 30 days of delivery

Products showing signs of installation damage, misuse, excessive wear, modification, or accidental damage may not be eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged
• the wrong item was received
• there is a verified manufacturing defect

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the product and packaging so we can help resolve the issue quickly.

Refunds

Once your return is received and inspected, approved refunds will be issued back to the original payment method.

Please allow 10-14 business days for your bank or payment provider to process the refund.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different handle or design, we recommend placing a new order after your return has been approved.

Questions?

Need help with a return? Reach out anytime at  hello@crockithandles.com